Refund policy


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons. The revocation period shall be fourteen days from the day on which you or a third party nominated by you who is not the carrier took possession of the goods. .

In order to exercise your revocation right, you must inform us (HECH Europe GmbH, Landsberger Str. 251, 12623 Berlin,, Telephone: +49-(0)30 2345 6699, Fax: +49-(0)30 5301 8670) by means of a clear statement (e.g. a letter sent by post, fax or email etc.) regarding your decision to revoke this contract. You may use the Sample Revocation Form attached; this is not mandatory, however. .

To observe the revocation period it shall be sufficient for you to send the notification of the exercising of the right of revocation before the expiry of the revocation period. .

Consequences of revocation

If you revoke this contract, we shall refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you chose a type of delivery other than the reasonable standard delivery offered by us), immediately and no later than within fourteen days of the date on which we received the notice of revocation of this contract. For this repayment, we shall use the same method of payment that you used for the original transaction, unless explicitly agreed otherwise; under no circumstances will you be charged any fees for this repayment. .

We may withhold the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier. .

You must send back or transfer the goods to us immediately and in all cases no later than fourteen days from the date on which you notify us of the revocation of this contract. This deadline shall be considered met if you send the goods before the expiry of the period of fourteen days. .

You are responsible for the direct costs of returning the goods to us. .

You shall pay for any diminished value of the goods only if this diminished value is attributable to your handling of the goods in any way other than what is necessary to ascertain the quality, nature and functioning of these. .

Premature expiration of the revocation right

The right of revocation shall expire prematurely for contracts regarding the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.